Cancellation and Refund Policy
At TechPeek, we strive to provide our customers with the best possible experience and satisfaction with our products. However, we understand that sometimes, a customer may need to request a refund or cancel due to unforeseen circumstances. In such cases, we have a clear and fair refund and return policy in place.
Scope
This cancellation and return policy (CRP) applies to all purchases made through the techpeek website or any of our other products. It covers all subscription plans, including daily, monthly, and yearly subscriptions, for access to our services.
Cancellation and Refund Policy
Refund for Unsatisfactory Experience: Users can still request a refund if they are not satisfied with the website’s performance, features or any of our other products. In such cases, we will assess the issue and, if deemed appropriate, provide a full or partial refund.
Refund for Technical Issues: If the website’s functionality is impaired due to technical issues or errors, customers can request a refund. We will investigate the issue, and if it’s determined to be on our end, we will provide a refund at the discretion of TechPeek.
Ineligibility: Customers are not eligible for a return if they have used the website for more than 7 days post the first instance of the Technical issue.
Return/Refund Procedure: To initiate a return, customers must contact our customer support team within the 7-day period. Our team will guide them through the return process.
Refund Method: Refunds will be processed through the original payment method used for the purchase or any other method TechPeek may deem fit.
Exclusions
Non-Refundable Items: Purchases made through the techpeek.in are non-refundable, except for the cases mentioned in this CRP.
Digital Products: Once a digital product is delivered, it is non-refundable.
Subscription Period: Customers cannot request a refund for the remaining period of their subscription.
Disputes and Chargebacks
Dispute Resolution: If a dispute arises regarding a refund or return, the customer should contact our customer support team. We will work with the customer to resolve the issue amicably.
Chargebacks: If a customer initiates a chargeback without contacting us first, we may dispute the chargeback.
Changes to this Refund and Return Policy
TechPeek reserves the right to modify this CRP at any time without prior notice. The updated CRP will be posted on our website and app. Continued use of our product signifies the customer’s agreement to our revised policy.
Mode of Request
If you would like your payment made to TechPeek for any of our products to be refunded, You must request TechPeek by email for a refund and your request must reach TechPeek’s email servers.
The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation:
- Date of registration
- Date of Payment
- Subscription Type/Amount
- Screenshot of Successful Transaction/Payment
- If the payment was made through credit card/debit card, please provide Credit Card/Debit Card no. (last 4 digits only).
Email: [email protected]
Effective Date
This Refund and Return Policy is effective as of January 1, 2025.
By purchasing and using the TechPeek website, customers acknowledge that they have read, understood, and agree to the terms of this Refund and Return Policy. If you have any questions or concerns, please don’t hesitate to contact our customer support team.