Shipping and Delivery Terms

Welcome to TechPeek, a legal tech company based in Bangalore, India, offering cutting-edge solutions to legal professionals and enterprises by providing access to the latest AI models, Legal Data, and real-time information.

 

Below are our Shipping and Delivery Terms, which outline the policies and procedures related to the delivery of our products and services.

1. Scope of Shipping and Delivery

TechPeek primarily provides digital products, software, and online services. As such, most of our offerings are delivered electronically via email, direct download, or access through our website (www.techpeek.in).

For any physical products (if applicable), such as hardware or promotional materials, the following terms apply:

2. Delivery of Digital Products and Services

  • Instant Access: Upon successful payment or subscription, users will receive immediate access to the purchased digital products or services.
  • Confirmation Email: A confirmation email will be sent to the registered email address with instructions on how to access the product or service.
  • Support: If you do not receive the confirmation email or face any issues accessing the product, please contact us at [email protected] or [email protected].

3. Delivery of Physical Products (if applicable)

  • Shipping Areas: TechPeek currently ships physical products within India. International shipping may be available on a case-by-case basis.
  • Shipping Partners: We partner with reliable courier services to ensure timely and secure delivery.
  • Delivery Timeframe:
    • Within Bangalore: 2-3 business days.
    • Other Indian Cities: 5-7 business days.
    • Remote Areas: Delivery may take up to 10 business days.
  • Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

4. Shipping Charges

  • Digital Products: No shipping charges apply.
  • Physical Products: Shipping charges will be calculated based on the destination and weight of the product. These charges will be displayed at checkout before payment.

5. Delays in Delivery

While we strive to deliver products and services promptly, delays may occur due to unforeseen circumstances such as:

  • Incorrect or incomplete address provided by the customer.
  • Public holidays, natural disasters, or other force majeure events.
  • Delays caused by third-party shipping partners.

In case of significant delays, we will notify you via email and provide an updated delivery timeline.

6. Damaged or Lost Shipments

  • Damaged Products: If your physical product arrives damaged, please notify us within 48 hours of delivery at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund as applicable.
  • Lost Shipments: If your shipment is lost in transit, please contact us at [email protected]. We will investigate with the shipping partner and resolve the issue promptly.

7. Returns and Refunds

  • Digital Products: Due to the nature of digital products, returns and refunds are not applicable unless otherwise specified in our Refund Policy.
  • Physical Products: Returns and refunds for physical products are subject to our Refund Policy. Please contact us at [email protected] for assistance.

8. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us at:

 

By using TechPeek’s products and services, you agree to these Shipping and Delivery Terms. We reserve the right to update or modify these terms at any time without prior notice. Please check this page periodically for changes.

 

Last Updated: January 1, 2025